The Excellis Service Bureau represents the sustainability element of our proprietary Strategy through Sustainability methodology. Specially designed to work with any cloud solution governed by GxP, we have developed dedicated Service Bureaus to support TraceLink, Veeva, and SAP.
Drawing upon our longstanding vendor relationships, deep compliance knowledge and economies of scale, Service Bureau provides you with a more cost-effective and efficient solution than building an in-house Center of Excellence (COE). Overseen by our experienced validation experts using vendor-certified technical resources, Service Bureau offers 24/7/365 error monitoring, exception handling and validation to guarantee the highest levels of compliance and operational efficiency.
Service Bureau solutions include:
- New release impact analysis and risk assessments
- On-going validation services
- Real-time issues monitoring
- Proactive error/exception resolution
- Master data management
- New partner/customer on-boarding
- New user, product, workflow, module set-up
- SOP maintenance and training
- KPI monitoring
- Custom report configuration
- Equipment break fix and troubleshooting
To access the Service Bureau Help Desk Portal, please click here.